Uriel Arredondo — Technology Consultant & Engineer

About me

Technology Consultant focused on unlocking value from data, AI, and enterprise technology through scalable solutions and digital transformation initiatives.

Currently, I support AI-powered products at Qualtrics, leading complex implementation and data migration initiatives within the Qualtrics XM Platform. I collaborate with enterprise clients, customer success, product teams, and engineers to modernize data ecosystems, accelerate platform adoption, and deliver scalable solutions that drive business outcomes.

Drawing from experience across systems engineering, enterprise support, and technology consulting, I bring a unique perspective to solving complex challenges.

I enjoy connecting technical possibilities with business needs, enabling organizations to adopt new technologies and maximize the value of their data.

Artificial Intelligence (AI)
Engineering
Enterprise Consulting and Support
Cross-team collaboration
Leadership and mentoring
Data Analysis

0 Years of experience

0 Companies

0 Projects delivered

Tech Stack

Cloud & Platforms

Salesforce ServiceNow Azure Confluence Jira

Languages

JavaScript Python Java C# HTML/CSS MATLAB SQL

Tools & DevOps

Postman GitHub Lucidchart Slack Splunk

Career

Work Experience

Technology Consultant

Feb 2026 — Present

Lead technical implementations and data migrations from the legacy system Discover to the Engage XM platform, designing ETL processes to ensure accurate data integration and integrity.
Collaborate with Engineering and Product teams to resolve technical challenges and accelerate client adoption, contributing to the integration of AI-driven capabilities to enhance data insights and automation.
Act as a trusted advisor to stakeholders by translating complex technical requirements into scalable, business-oriented solutions.

ETLData MigrationArtificial Intelligence (AI)Enterprise ConsultingEngineeringSQLPythonSoftware Infrastructure

Enterprise Support, Senior Specialist

Jun 2024 — Feb 2026

Work closely with nominated enterprise clients across NA, APJ, and EMEA to drive product adoption through proactive support, trainings, and best practice guidance.
Own complex technical issues end-to-end, managing escalations and coordinating with account and engineering teams to ensure timely resolution and client satisfaction.
Strengthened leadership skills by mentoring team members, sharing troubleshooting expertise, and improving resolution times across the board.

Enterprise SupportEscalation ManagementHTMLCSSJavaScriptPostmanWeb Services APISingle Sign-On (SSO)Troubleshooting

Infosys

Systems Engineer

Jun 2022 — Jun 2024

Resolved incidents and service requests for a global healthcare company's Salesforce ecosystem, maintaining platform reliability and user satisfaction in a fast-paced environment.
Supported a leading U.S. investment banking firm, diagnosing complex issues in Unix, SQL, and Java environments under tight deadlines to maintain critical financial system stability.
Built strong client-facing experience by engaging stakeholders directly, translating technical solutions into business value across both engagements.

SalesforceServiceNowSQLJavaUnixHiveHadoopApache SparkC#

Centro de Desarrollo Aeroespacial (CDA) – IPN

Technical Supervisor

Jan 2021 — Apr 2022

Led a research project on optical satellite communications with CubeSats, designing and simulating an Earth Station In Motion (ESIM) using LPWAN, LoRa, and LoRaWAN technologies.
Programmed communication logic simulations in MATLAB using RF Tools, Signal Processing, and DSP System Toolbox; delivered full SWOT and PEST analyses of the project.

MATLABIoTLoRa / LoRaWANSatellite Comms

Background

Education & Certifications

Communications and Electronics Engineering ESIME Zacatenco · Instituto Politécnico Nacional

2017 – 2022

Telecommunication Technician CECyT 10 · Instituto Politécnico Nacional

2014 – 2017

Certifications

2024

Platform Essentials

Qualtrics

View certificate

2024

CoreXM Expert

Qualtrics

View certificate

2022

ITIL Foundation

Infosys

View certificate

2022

Global Agile Developer

Infosys

View certificate

Work

Projects

Platform Support · High-Value Clients

Designated Support Representative

Served as the exclusive technical specialist for high-value enterprise accounts at Qualtrics, including KFC, Jollibee, and United Airlines. Responsible for ensuring optimal platform performance through proactive monitoring, deep knowledge of each client's architecture, and rapid response to critical incidents.

Acted as the primary technical bridge between clients and engineering teams during escalations — translating business impact into development priorities and ensuring issues were resolved with minimal disruption.

🏆 Trusted with some of Qualtrics' most demanding accounts, delivering dedicated, expert-level support that directly protected business continuity for global enterprise clients.

Leadership · Talent Development

Onboarding & Mentorship Program for New Hires

Responsible for onboarding and mentoring new hires across Sydney and Mexico, guiding them through both technical and operational aspects of the role. Provided structured training, hands-on support, and continuous feedback throughout their ramp-up period.

This initiative helped new team members become productive faster, improved the overall quality of customer support, and contributed to a stronger, more aligned team across regions.

🏆 Recognized with a Qualtrics LATAM Taquitos Award for impact on talent development and overall team success.

Operations · Process Improvement

Cross-Regional Resolution Time Reduction

Led a cross-regional initiative across Mexico, Sydney, and Japan that streamlined escalation workflows and standardized response protocols for the APJ region.

Drove an 18% increase in resolution rates and brought average resolution times under 48 hours — directly improving customer satisfaction scores.

🏆 Formally recognized by the Customer Operations department for establishing this cross-functional framework.

Research · Telecommunications · IoT

Earth Station In Motion (ESIM) for Optical Satellite Communications

Led end-to-end the design, development, and simulation of an ESIM system for optical satellite communications based on IoT technologies, with focus on the logic layer architecture.

Participated in research on emerging communications technologies, contributing to next-generation satellite connectivity solutions.

🏆 Awarded the Presea "Ing. Sergio Viñals" — International Conference on AeroSpace Science and Technology (ICASST), 2023.

Personal life